Lexus Roadside Assistance 1-800-25-LEXUS 

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SCOTTSDALE LEXUS
Transportation Policy

Dear Valued Customer,

We are pleased to offer you alternative transportation when your vehicle is in for service.

We utilize Toyota, and if necessary, standard size Enterprise Rent-a-Car loaner vehicles which would also be subject to this policy. (All are referred to as “Loaner Vehicles”.)

LEXUS LOANER VEHICLES: We are in the process of phasing in the Lexus Loaner Vehicles. This process will take approximately six months. During this phase-in process we will continue to use Toyota’s and if necessary, Enterprise Rent-a-Car. Thank you in advance for your patience. 

SCOTTSDALE LEXUS WILL MAKE THIS PROVISION FOR:
A customer who has made a service appointment and reserved a loaner vehicle at that time.
The appointment for any maintenance or warranty repair is scheduled to take longer than 2 hours.

THE CUSTOMER WILL BE RESPONSIBLE FOR:

Returning the vehicle on the day that repairs are completed, or when scheduled. The customer will be responsible for a rental charge of $75.00 per day if the loaner vehicle is returned after the scheduled time.

Not smoking in the loaner vehicle. There would be a $59.00 minimum charge for cleaning required in relation to smoking.

Any traffic or parking tickets while the loaner vehicle is in their possession.

Repairs of any damage done to the loaner vehicle while in their possession.

DISCLOSURES:

Must be 21 years of age, have a valid Drivers License, Proof of Insurance and a major credit card to secure a loaner vehicle.

Only the customer checking out the loaner vehicle may operate it.